Emotiva service

[CineSmurf]

Kreeg dit mailtje van Emotiva:

Hello Emotiva Friends and Family,

We value our relationship with each and every one of you, and as Emotiva continues to grow, we are establishing partnerships around the world to better serve you with enhanced sales and service support for our products.

Warranty service for international customers who purchased their equipment directly from Emotiva is normally provided at Emotiva headquarters here in the USA. While labor and materials are covered under our standard warranty, international customers are responsible for all shipping charges to and from our headquarters. Unfortunately, in some areas, shipping can be expensive and slow. Therefore, we are pleased to offer many of you another option...

While our international distributors would normally only service gear purchased through them, in an effort to provide the best possible service to our valued customers, we have made special arrangements to have some of our distributors service Emotiva gear for our international customers at a reduced rate. (Also, since we will be providing the necessary repair parts to them under your warranty, and will be working closely with them throughout the repair process, you will ONLY be paying for the labor.)

Please note that, while you will be required to negotiate and pay repair fees directly to the service center, and we will NOT be able to reimburse your labor costs, the cost to have your equipment repaired locally will almost surely be less than the cost to ship it internationally, you will avoid excessively long shipping delays, and you will be assured of a competent repair by an approved service facility.

Here is the contact information for our new partner in your region;

CinePhil
Website: http://www.cinephil.be/
Phone: (+32) 81 22.41.49
Email: [email protected]




Of course, if you prefer to ship your equipment directly back to the US for warranty repair, we will be pleased to accommodate you, and to provide full warranty service at no cost to you other than shipping. If you wish to consider this option, please let us know, and we'll confirm whether we can currently arrange local service in your area.

Thank you for your patronage of Emotiva, and should you have any questions or concerns, please feel free to email me directly at [email protected].

All the best,

Walter Schofield

VP, Global Strategy

Emotiva Audio Corporation